Mx-Care by Maxis Technology

Mx-Care offers on-demand support consisting of experienced, Maximo-certified resources. Think of it as a staff augmentation of Subject Matter Experts (SME). Whether for engaging on special projects, supplementing your team’s knowledge or bandwidth, bridging skill gaps, eliminating any support requests backlog, completing small enhancement requests, or reducing the load on your IT Organization.
Our Support Team is ready to assist, and just a call or email away!

With several scalable and flexible Maximo support plans available, Maxis Technology’s Mx-Care works alongside IBM Support and your IT Organization as a first-line option to help ensure that you get the most out of your Maximo investment.
Imagine what you can get accomplished with an allocation of support hours available every month.¹ Mx-Care helps you achieve a better-supported Maximo, giving you increased end-user application utilization and satisfaction.
Here are some of the types of Maximo support we can provide:²

• Day-to-day end user support (i.e. password resets, “How do I..?” Q&A, etc.)
• Maximo Security updates and optimization
• Standard application tailoring and configuration (i.e. screen changes)
• Building or updating Maximo Workflows and implementing system automation features
• Providing user training for expanding feature utilization, new hires, or staff knowledge refresh
• Maximo BIRT report modification or new development
• Building and supporting Start Centers and dashboard KPIs
• System monitoring, reviewing log files, and assisting with troubleshooting
• WebSphere, database, and performance support
• Support and management of IBM PMR tickets
• Support for Maximo hotfixes and minor program patching
• Routine or periodic refresh/sync of Dev and Test environments
• Monitor logging: Help with setting up proper logging
• Backup procedures: Ensure properly designed processes and schedules
• Maintain a source code repository of custom code changes and scripts
• Proactively monitor the application and performance
• If system is down, we will troubleshoot with your team to get you back up and running as
  quickly as possible

Best of all, we are including a full Alchemize license with your Mx-Care Gold and Platinum annual support plans!
With Alchemize in your tool kit, you can leverage the fastest and most feature-inclusive data solution on the market for things like:

• Updating or loading large data sets
• Development of ERDs
• Environment refreshes or syncing
• Structured data archiving
• Acquisitions and divestitures
• Data integrity monitoring

Learn more about Alchemize at alchemize.io