Mx-Care by Maxis Technology

The Maximo Support you need, when you need it

Mx-Care offers on-demand support consisting of experienced, Maximo-certified resources. Think of it as a staff augmentation of Subject Matter Experts (SME). Whether for engaging on special projects, supplementing your team’s knowledge or bandwidth, bridging skill gaps, eliminating any support requests backlog, completing small enhancement requests, or reducing the load on your IT Organization.
Our Support Team is ready to assist, and just a call or email away!

Mx-Care Support Plans to fit your needs!

With several scalable and flexible Maximo support plans available, Maxis Technology’s Mx-Care works alongside IBM Support and your IT Organization as a first-line option to help ensure that you get the most out of your Maximo investment.
Imagine what you can get accomplished with an allocation of support hours available every month.¹ Mx-Care helps you achieve a better-supported Maximo, giving you increased end-user application utilization and satisfaction.
Here are some of the types of Maximo support we can provide:²

  • Day-to-day end user support (i.e. password resets, “How do I..?” Q&A, etc.)
  • Maximo Security updates and optimization
  • Standard application tailoring and configuration (i.e. screen changes)
  • Building or updating Maximo Workflows and implementing system automation features
  • Providing user training for expanding feature utilization, new hires, or staff knowledge refresh
  • Maximo BIRT report modification or new development
  • Building and supporting Start Centers and dashboard KPIs
  • System monitoring, reviewing log files, and assisting with troubleshooting
  • WebSphere, database, and performance support
  • Support and management of IBM PMR tickets
  • Support for Maximo hotfixes and minor program patching
  • Routine or periodic refresh/sync of Dev and Test environments
  • Monitor logging: Help with setting up proper logging
  • Backup procedures: Ensure properly designed processes and schedules
  • Maintain a source code repository of custom code changes and scripts
  • Proactively monitor the application and performance
  • If system is down, we will troubleshoot with your team to get you back up and running as
    quickly as possible

Best of all, we are including a full Alchemize license with your Mx-Care Gold and Platinum annual support plans!
With Alchemize in your tool kit, you can leverage the fastest and most feature-inclusive data solution on the market for things like:

  • Updating or loading large data sets
  • Development of ERDs
  • Environment refreshes or syncing
  • Structured data archiving
  • Acquisitions and divestitures
  • Data integrity monitoring

Learn more about Alchemize at alchemize.io

Mx-Care Support Plans

  SILVER GOLD PLATINUM
Hours per month 20 40 80
24/7 support? No No Yes
Alchemize included?³ No Yes Yes
ERDs Provided? No Yes³ Yes³
Maximum # of Environments 3 5 unlimited
Maximum # of Users 30 150 unlimited
  1. Additional hours may be easily added, if/as needed, at discounted consulting rates.
  2. Support services may vary based on the Maximo version and whether deployed on-premises or via a hosted/SaaS model.
  3. Annual billing pricing is quoted, and installment payments may be available at different rates.

With 12 years of company history and decades of Maximo problem-solving and industry experience at the helm, Maxis Technology understands the challenges businesses face, and how to implement solutions. There’s no need to repeat system details each time you contact our help desk. We invest in long-term relationships and become thoroughly acquainted with our clients’ environments.

Contact us today to find out how a Mx-Care Support Plan can take your Maximo experience to the next level!

Call: +1 844-696-2947
Email: julianmst@maxistechnology.com